1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is shipped, you will receive a confirmation email with tracking information.

During high-demand periods or launches, processing times may be slightly extended.

2. Local Delivery (Canada)

We ship across Canada.

Estimated delivery times:

• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days

Shipping costs are calculated at checkout based on your location and selected shipping method.

3. International Delivery

We offer international shipping to select countries.

Estimated delivery times:

• United States: 5–10 business days
• International: 7–21 business days

Please note:

• Delivery times may vary depending on customs clearance.
• Customers are responsible for any customs duties, import taxes, or local fees required by their country.

4. DHL or Express Couriers

For certain regions, DHL or other express couriers may be used.

These services provide:

• Faster delivery
• Full tracking
• Signature confirmation when required

Shipping fees for express services are displayed at checkout.

5. Customs & Import Duties

International orders may be subject to:

• Import taxes
• Customs duties
• Handling fees

These charges are determined by your country’s customs office and are the responsibility of the customer.

Noorsa is not responsible for delays caused by customs processing.