1. Return Eligibility
We accept returns within 14 days of delivery.
To be eligible:
- Items must be unworn, unwashed, and unused
- Tags must remain attached
- Items must be returned in original packaging
Sale items and final clearance items are non-refundable unless defective.
2. How to Return an Item
To initiate a return:
- Email us at: info@noorsa.ca
- Include your order number and reason for return
- Wait for return authorization instructions
Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Process
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Please allow 5–10 business days for your bank to process the refund
Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
If you need a different size or item, we recommend:
- Returning the original item
- Placing a new order
This ensures faster processing.
5. Damaged or Incorrect Items
If you receive a defective or incorrect item, contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.
Need help?
Contact us at info@noorsa.ca for questions related to refunds and returns.